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This survey is being conducted to measure the perceived level of performance of Air & Allied Sales (Pacific) Pty Ltd in meeting your requirements.  It is also evaluating performance against the requirements of our own management system to ensure it is focussed on product and services delivery to satisfy you, our valued customers.  The survey will provide us with valuable information regarding those aspects that are working well, and those that require improvement, as well as how important those aspects are to you.

Please complete each question by clicking on the option listed under the ‘RATING’ heading which best represents your current opinion and then rate its ‘IMPORTANCE’ to you.  If you do not have any personal experience relating to a particular area or question, please click on “N/A” (Not Applicable).

The staff and I thank you for your participation.  Responses are treated in strictest confidence.

Regards

Marcus Ghikas
Managing Director

 

 


(Optional)
Your Name
Company
Contact Details (eg Phone, email or address)
Date
Based on your experience within the last twelve months, how do you rate the service provided by Air & Allied Sales (Pacific) Pty Ltd in each of the following areas:

1.Customer Service

1.1.Sales staff understand my needs.
RATING (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
1.2. I receive technical assistance suitable to my needs.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
1.3. Staff are willing and courteous.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
1.4. Air & Allied Sales (Pacific) Pty Ltd are flexible and easy to do business with.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
1.5. Air & Allied Sales (Pacific) Pty Ltd are responsive to your requests.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
1.6. Repairs are completed on time.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
1.7. Are there any comments you wish to add (you may wish to include an example)?

2.Products

2.1. Product’s performance meets my expectation.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
2.2. Products are value for money.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
2.3. Tool’s safety features give me confidence during use.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
2.4. Do you think our products need to be improved in some way?
No
Yes
If yes, how could we do so?
2.5. Are there any comments you wish to add (you may wish to include an example)?

3.General

3.1. Overall satisfaction rating.
Rating (1=Poor, 5=Excellent)
1
2
3
4
5
IMPORTANCE (1=Very Low, 5=Very High)
1
2
3
4
5
3.2. I would recommend Air & Allied Sales (Pacific) Pty Ltd to others.
No
Yes
3.3. Do you purchase exclusively from Air & Allied Sales (Pacific) Pty Ltd ?
No
Yes
If No, why not?
3.4. Does Air & Allied Sales (Pacific) Pty Ltd do all of your repairs.
No
Yes
If No, why not?
3.5. What aspect do you like least about the Air & Allied Sales (Pacific) Pty Ltd’s service?
3.6. What aspect do you like most about the Air & Allied Sales (Pacific) Pty Ltd’s service?
3.7. Do you wish to make any additional comments about Air & Allied Sales (Pacific) Pty Ltd’s service?
If you have provided your name, would you like to be contacted regarding any aspects of the survey?
No
Yes
Thank you for completing the survey.
 
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Air & Allied Sales (Pacific) Pty Ltd ® 2009